Free tracked international shipping

Every order ships free, worldwide, with tracking. No minimum spend. Most orders are processed within 1 to 4 business days and dispatched via USPS, DHL, FedEx or your local carrier.

Delivery times

• United States & Canada: 5 to 16 business days
• United Kingdom & Ireland: 6 to 14 business days
• European Union: 9 to 17 business days
• Australia & New Zealand: 7 to 19 business days
• Latin America, Africa, rest of world: 10 to 30 business days

Delivery times are estimates from the date your order ships. Add 1 to 4 business days for processing.

Tracking

You will receive a tracking number by email once your parcel is dispatched. You can also track orders via our Track Orders page.

Lost, damaged or delayed parcels

We accept responsibility for your order until it is delivered. If your package is lost or damaged, email support@subtleasiantreats.com and we will send a replacement or refund.

See the full Shipping FAQ for everything else.

Shipping FAQ

Free tracked international shipping on every order, no minimum spend.

Delivery times

Orders are shipped via USPS, DHL, FedEx, or your local carrier depending on your address. Orders are processed within 1 to 4 business days before they ship. You'll receive a tracking number by email once your order is dispatched.

Country	Delivery Time (business days)
United States & Canada	5 to 16 days
United Kingdom & Ireland	6 to 14 days
European Union	9 to 17 days
Australia & New Zealand	7 to 19 days
Latin America	10 to 25 days
Rest of the world	14 to 30 days

Delivery estimates start from the date your order ships, not from when you place it. Add 1 to 4 business days for processing.

Order tracking

Once your order ships, you'll get a tracking number by email. You can also track your order on our Track Orders page. Tracking can take up to 48 hours to show the first scan as your parcel is picked up by the carrier.

Useful tracking portals for major regions:

• International: parcelsapp.com
• United States: USPS tracking
• Canada: Canada Post tracking
• United Kingdom: Royal Mail tracking
• Australia: Australia Post tracking

Import duties and taxes

Import duties, VAT, and customs fees are not included in the item price or shipping cost. These charges are determined by your country's customs authority and are the buyer's responsibility where they apply. Most personal orders ship under customs thresholds, but high-value orders may incur charges on delivery.

My package is taking longer than expected

Most delivery delays come from customs clearance, incorrect addresses, or bad weather, all of which are outside our control. If your package is significantly delayed or hasn't moved in over 10 days, contact us at support@subtleasiantreats.com and we'll investigate with the carrier.

Lost, stolen or damaged packages

We accept responsibility for your order until it is delivered to you. If your package is lost, stolen, or damaged in transit, contact support@subtleasiantreats.com and we will resolve it with a replacement or refund. This does not affect your statutory consumer rights.

Separate shipments

If you order multiple items, they may ship separately from different warehouses so you get them as fast as possible. You'll receive a tracking number for each parcel.

Can I cancel or change my order?

Contact us at support@subtleasiantreats.com as soon as possible. We process orders quickly, so we can't guarantee changes once shipped. EU and UK consumers retain the full 14-day right of withdrawal after delivery regardless of any earlier cancellation window.

Countries we don't ship to

We ship to over 150 countries. We're unable to ship to destinations under active international sanctions. If you're unsure, start checkout and the system will tell you, or email us before ordering.

Still have questions?

Email support@subtleasiantreats.com and a real person will respond within 1 to 2 business days.

The Subtle Asian Treats guarantee

We take our plushies and customers seriously. Here's what we promise with every order.

Quality you can feel

Every plushie we sell is made from soft PP cotton filling and minky plush fabric. We source directly from manufacturers and handpick the designs that make it into the store. If a plushie arrives and it doesn't feel as soft as promised, we want to know.

Free worldwide shipping

Free tracked international shipping on every order, no minimum spend. Every parcel ships with end-to-end tracking so you can watch it travel from our warehouse to your doorstep. Delivery times vary by country, see our Shipping FAQ for estimates.

Risk of loss stays with us until delivery

If your package is lost, damaged, or stolen in transit, we resolve it. Contact support@subtleasiantreats.com and we will send a replacement or issue a refund. This doesn't affect your statutory consumer rights.

Honest returns policy

We accept returns within 30 days for any reason (EU and UK customers have a 14-day right of withdrawal under the Consumer Rights Directive, with return shipping refunded where required by law). Faulty or damaged items are always eligible for a free replacement or refund, including shipping costs. Read the full refund policy for details.

Real customer support

Email support@subtleasiantreats.com and a real person will reply within 1 to 2 business days. No chatbots. No runaround.

Care for your plushie

We want your plushie to last. Every plushie product page includes care instructions, and we wrote a complete plushie cleaning guide so you never have to guess. Looking after a plushie properly can keep it soft for years.